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Frequently asked questions

Not sure what to pack? What happens if you can't make your planned trip? You will find the answers to these and other questions here. If there is something that we have not answered please do not hesitate to contact us.

You can book your tour directly through our secure online booking system.

For Tailor Made Tours, or if you would like to customise one of our tours, Contact us and we’ll get back to you as soon as possible to create and organise your perfect tour. 

You can call us on 00353 95 43411 to discuss your booking. Our opening hours are:
April to September: 9am to 5pm, 7 days a week. October to March:  9am to 5pm, Monday to Friday.

A deposit payment of 30% per person is required to confirm your booking. This payment is non-refundable. For Day Tours and all tours with a start date less than 30 days away, we require payment in full.

You can pay by Visa, Mastercard or by direct bank transfer.

Read our Booking Terms & Conditions
 


Cancellations must be made in writing by email. Your 30% deposit payment is non-refundable.
If you cancel within 30 days of your tour start date, you will lose the full cost of the tour. 

No refunds are given for services not used by a guest on a tour.

We strongly recommend that you purchase airfare and tour package insurance with your flight supplier at the time you pay your deposit. 

Read our Booking Terms & Conditions
 

We do not book flights to and from Ireland. You can read more about Getting to Ireland here.

We can help you to organise your transfer from Dublin, Shannon or Knock airports to the tour start point and back at the end of your tour. Contact us to find out more.
 

We provide full public liability insurance for guests on all our tours. 

For our Driving Tours, CDW insurance (without excess) and theft protection is included with your car hire. (Drivers must be at least 25 years of age and hold a full, clean licence for at least 2 years).

We recommend that you have full health insurance including cover for repatriation before you come to Ireland. You can purchase this insurance online or from your travel agent or insurance broker.
 

All visitors to the Republic of Ireland AND Northern Ireland require a valid passport, except British nationals. Holders of UK passports not born in Great Britain or Northern Ireland should bring their passport. 

EU nationals can stay in the Republic of Ireland indefinitely without a visa. 

Travellers from the US, Canada, Australia and New Zealand can stay in the Republic of Ireland for 90 days without a visa. This can sometimes be extended by making an application to a local Garda (police) station or by making an Application for Extension of Visitor Permission

Nationals of other countries should contact the Irish Embassy or visit www.irishimmigration.ie for details about visa regulations in the Republic of Ireland. For visa regulations for travelling in Northern Ireland visit www.gov.uk/check-uk-visa.
 

Ireland's climate is mild, frequently damp, highly changeable, with temperatures ranging from 12° to 28°C  (55° to 80°F) in the summer. It is a good idea to bring layers of clothing with you each day and to change whenever the temperature does. As a general rule, always bring rain gear with you and remember that the higher you go, the cooler it gets. For our hiking tours, good footwear such as water-proof boots with ankle support are essential. 

Find out more in our What to Bring section.

You’ll need to download our 'Roadbook for Discovery' app before you arrive. This app has all the details of your tour, routes, accommodation, vouchers, things to see and do on the way, where to eat and more. Once it’s downloaded it will work offline so you don’t need internet access to use it. It also works as a GPS.

Our Cycling, Hiking and Day Tours are active holidays, so you’ll usually need to have a moderate level of fitness to get the most from them. Most tours involve at least 3 or more hours of activity each day, although longer and shorter routes are available most days. We’ve provided a Difficulty Rating for all our tours so you can decide which one is most suitable for you. 

Our Driving Tours are suitable for all levels of fitness.

You’ll also need to advise us of any special medical, physical, or health requirements you may have, particularly conditions such as diabetes, epilepsy, asthma, disabilities, severe allergies prior to arrival.
 

For our Cycling Tours, we recommend that you have experience of cycling at least 10-15 kms. We also recommend that you know how to fix a puncture or change a tyre tube.

Of course, our local support team will be on the ground if you have any problems. Just call us - we’re never more than 30 minutes away if we need to come to assist you.
 

 

For most of our tours you will make your own way to the tour start point which is usually at your first accommodation. Some tours will have a direct bus or train service to the start point. For tour start points without a direct rail or bus connection, we will provide a transfer to the start point from the nearest connection point.

Our Premium Hiking & Cycling Tours include transfer various points like Galway City,Westport or Knock airport to the start point of your tour. These major cities are easily reached by bus or train. If you wish to book a private transfer from Dublin, Cork or Shannon Airport please contact us directly - we are happy to help.

Read our How to Get Here section for more information.

The Irish weather can be changeable and is often very localised. This means that you may well have a morning of rain and an afternoon of sunshine, and the weather may be quite different just 10 miles away. The chances are that over a week or so in Ireland the weather will be varied, with some good and some not so good days, no matter what the time of year.

Traditionally the peak season for visiting Ireland is in July and August, but don’t be put off coming earlier or later in the year, as the weather can be just as good if not better. 
Cool days in summer: 10 - 15° C (50 - 60° F).
Warm days in summer: 21 - 27° C (70 - 80° F)

Find out more in our What to Bring section.  
 

The unit of currency in the Republic of Ireland is the Euro written as €. The unit of currency in Northern Ireland is the British Pound sterling (GBP) written as £. 

Visa and MasterCard credit and debit cards, as well as ATM access cards are widely accepted in the Republic of Ireland and Northern Ireland. American Express cards and Diner Club cards are not as widely accepted.

If you have a personal identification number (PIN), you can make cash withdrawals at ATM machines, which can be found in all towns, but not always in smaller villages. Check with your bank before travelling to find out which cards and ATMs you will be able to use and what charges will be incurred. 

Find out more in our Travelling in Ireland section. 
 

Electricity is 230V AC in the Republic of Ireland and 240V AC in Northern Ireland. Plugs are usually flat three-pin plugs. British electrical appliances will work everywhere. 

North American appliances require a transformer and a plug adapter. European, Australian and New Zealand appliances will need just a plug adapter.
 

There are no hard and fast rules around tipping in Ireland. However 10% to 15% is customary if you do decide to tip. Some restaurants will add a 10% to 15% service charge to the bill. If this is added then you do not need to leave an extra tip. Tipping is not generally necessary in pubs and bars, although it is appreciated!

Find out more in our Travelling in Ireland section.
 

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